Terms & Conditions

1. Definitions

In these Terms and Conditions, the following definitions apply:

• "Company", "we", "us", "our" — tunasad, a consulting firm registered in Malaysia, with principal office at 28, Jalan SS 15/4D, 47500 Subang Jaya, Selangor.
• "Client", "you", "your" — any individual or organisation that accesses the website or engages the Company's services.
• "Services" — the consulting engagements offered by tunasad, as described on the website and in individual scope documents.
• "Agreement" — the contract formed between the Company and Client upon acceptance of a written scope document and receipt of the required deposit.
• "Website" — the website operated at https://tunasad.pro.
• "Content" — all text, reports, documents, frameworks, and materials produced or provided by the Company.

2. Acceptance of Terms

By accessing or using the Website, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use this Website.

Use of the Website and engagement of our Services is available only to individuals who are at least 18 years of age and who have the legal capacity to enter into a binding contract under Malaysian law.

For corporate clients, the individual accepting these Terms on behalf of a company warrants that they have the authority to bind the company to this Agreement.

3. Services Description

tunasad provides business consulting services to organisations and professionals in Malaysia and the wider Southeast Asia region. The scope, deliverables, timeline, and fee for each engagement are set out in a written scope document issued before work commences.

Services are available subject to consultant availability. We reserve the right to decline any engagement request without obligation to provide reasons.

Descriptions on the Website are for general information purposes. The specific terms of each engagement are governed by the written scope document, which supersedes any general description on the Website.

4. Payment Terms

All fees are quoted in Malaysian Ringgit (RM) and are inclusive of applicable taxes unless stated otherwise. A 50% deposit is required to initiate any engagement. The remaining balance is invoiced upon completion and is payable within 14 calendar days of the invoice date.

Payment may be made by bank transfer to the account details provided on the invoice. We do not accept cash payments.

Refund policy: The deposit is non-refundable once work has commenced. If an engagement is cancelled by the Client before commencement, and written notice is received before any preparatory work is undertaken, the deposit will be refunded in full. Cancellations made after preparation work has begun but before formal commencement will be assessed on a case-by-case basis.

Overdue invoices attract a late payment charge of 1.5% per month on the outstanding balance.

5. Client Responsibilities

By engaging our Services, you agree to:

• Provide accurate and complete information relevant to the engagement
• Make relevant personnel available for interviews, sessions, and review meetings as agreed in the scope document
• Review and provide feedback on draft deliverables within agreed timeframes
• Use our Website and Services only for lawful purposes and in a manner consistent with applicable laws in Malaysia
• Not attempt to gain unauthorised access to any part of the Website or its underlying systems

Delays caused by a failure to meet these responsibilities may affect engagement timelines. We will communicate any such impact as early as possible.

6. Intellectual Property

All Content produced by tunasad — including written reports, frameworks, presentations, and supporting materials — remains the intellectual property of tunasad until final payment has been received in full.

Upon full payment, the Client is granted a non-exclusive, non-transferable licence to use the deliverables for their own internal business purposes. Deliverables may not be resold, republished, or shared with third parties without written consent from tunasad.

tunasad retains the right to reference the type of work performed (without disclosing confidential Client details) in its own marketing and capability materials, unless otherwise agreed in writing.

7. Confidentiality

Both parties agree to treat as confidential all non-public information disclosed during an engagement. tunasad will not disclose Client business information, financial data, or strategic plans to any third party without prior written consent, except where required by law.

This obligation of confidentiality survives the conclusion of any engagement for a period of three years.

8. Disclaimers

Our consulting services represent informed professional judgement based on the information available at the time of the engagement. We do not warrant or represent that any particular business outcome will result from following our recommendations.

The Website and its content are provided on an "as is" basis. We make no warranties, express or implied, regarding the accuracy, completeness, or fitness for purpose of information on the Website.

Our services do not constitute legal, financial, accounting, or regulatory advice. We recommend consulting qualified professionals where such specialist advice is required.

9. Limitation of Liability

To the fullest extent permitted by Malaysian law, tunasad's total aggregate liability to a Client for any claim arising from or in connection with an engagement shall not exceed the total fees paid by the Client for that engagement.

We shall not be liable for any indirect, incidental, or consequential losses, including but not limited to loss of revenue, loss of profit, loss of data, or loss of business opportunity, even if advised of the possibility of such losses.

10. Termination

Either party may terminate an engagement by providing 14 days' written notice. Upon termination, the Client is responsible for fees corresponding to work completed up to the termination date. tunasad will deliver all completed work to the Client within 10 business days of the termination date.

tunasad may terminate an engagement immediately if the Client materially breaches these Terms or engages in conduct that creates a hostile working environment for our consultants.

11. Dispute Resolution

In the event of a dispute, the parties agree to first attempt resolution through direct negotiation within 30 days of written notice of the dispute. If negotiation does not produce a resolution, the parties may refer the matter to mediation before the Kuala Lumpur Regional Centre for Arbitration (KLRCA) or a mutually agreed mediator.

These Terms are governed by the laws of Malaysia. Any proceedings not resolved through negotiation or mediation shall be subject to the exclusive jurisdiction of the courts of Malaysia.

12. General Provisions

• Entire agreement: These Terms, together with the applicable scope document, constitute the entire agreement between the parties and supersede all prior discussions or representations.
• Severability: If any provision is found to be unenforceable, the remaining provisions continue in full force.
• Waiver: Failure to enforce any provision does not constitute a waiver of the right to enforce it in future.
• Assignment: The Client may not assign rights or obligations under an Agreement without prior written consent from tunasad.

13. Changes to These Terms

We may revise these Terms from time to time. Material changes will be communicated via the Website. Continued use of the Website after changes are posted constitutes acceptance. For active engagements, changes will not affect the terms agreed in the applicable scope document.

14. Contact

For legal queries or notices: